Compliments and Concerns

Should you wish to make a formal statement about your treatment or care while still a patient, please contact the nurse manager of the patient unit. If concerns are not immediately addressed, you may contact the Patient Advocate at Extension at 410-414-4623 or the Quality Management Department at 410-535-8117, Monday through Friday, 8 a.m. to 4 p.m. Evenings and weekends, ask your nurse to contact the clinical coordinator for you.

If you are a Medicare beneficiary, you can also contact the Medicare complaint line by calling 1-800-492-5811 (DC residents call 1-800-645-0011).

You always have the option to pursue your concerns with the Department of Health and Mental Hygiene or The Joint Commission. Of course, we would appreciate your giving us the opportunity to first work with you to resolve any issues.To reach DHMH, call 410-764-4970. Because this facility is accredited by The Joint Commission, you can also contact The Joint Commission by calling 1-800-994-6610 or emailing complaint@jointcommission.org.