Please tell us
We truly care about your experience here with us.
You may be asked about your stay in a number of ways; a follow-up phone call from a third party, called HealthStream Research, a survey that is mailed to your home, or an informal discussion right at your bedside by one of our caring staff. Whatever the
case may be, please take a moment to share your thoughts with us.Your responses will help drive the changes that will make our organization even better than it is today.
Our goal is to help you get back on your feet and home as soon as possible. Discharges can occur throughout the day and evening. Your attending physician will make the decision about when it is appropriate for you to go home.
When you are ready to leave the hospital, you will be given patient education on your condition, information about your medications and any follow-up visits that may be recommended. In addition, an admissions representative may visit to finalize all paperwork for billing and insurance purposes. If you need to fill prescriptions or get equipment, there is a Walgreens Pharmacy conveniently located on the hospital campus. They will even provide bedside medication delivery. Keep in mind that you are the most important part of our team. We want you to feel free to Speak Up if there is anything you do not understand about your discharge plan. We are here to meet your needs and to provide as much information as possible so that you have everything you need to complete your recovery.
Patient Compliments and Concerns
Should you wish to make a formal statement about your treatment or care while still a patient, please contact the nurse manager of the patient unit. If concerns are not immediately addressed, you may contact the Patient Advocate at Extension at 410-414-4623 or the Quality Management Department at 410-535-8117, Monday through Friday, 8 a.m. to 4 p.m. Evenings and weekends, ask your nurse to contact the clinical coordinator for you.
You always have the option to pursue your concerns with the Department of Health and Mental Hygiene or The Joint Commission.Of course, we would appreciate your giving us the opportunity to first work with you to resolve any issues.To reach DHMH, call 410-764-4970. Because this facility is accredited by The Joint Commission, you can also contact The Joint Commission by calling 1-800-994-6610 or emailing firstname.lastname@example.org.