Wheaton receives “Beacon Award” as top manager
Registered clinical dietitian Joan Robertson was named by Calvert Memorial Hospital as Employee of the Year for 2011. Robertson, who joined CMH in 1982, is noted for her problem solving skills and dedication to providing excellent service.
“The relationship Joan has with her patients is extraordinary,” said Rick Haefner, dietary director at CMH. “For the past 30 years, she has worked 99 percent of weekends and most holidays. On her rare days off, she frequently calls in to check on her patients.”
He went on to add, “Joan represents everything that is great about CMH. She is caring, giving and constantly seeking to do more.”
In addition to Robertson, the other 2011 Service Excellence winners were Tammy Lojacono, lead coordinator in nursing administration; Jean Morsell, correspondence tech with medical records and financial counselor JoAnne Green of the business office.
Mathew Wheaton, director of the transitional care unit, won the hospital’s Beacon Award, presented to the manager who exemplifies outstanding leadership skills. Wheaton, who joined CMH in 2010, was recognized for overseeing two highly successful state surveys of his unit.
“Matt always takes constructive ideas and puts them into action,” said CMH President and CEO Jim Xinis. “He consistently delivers optimum performance and is a brilliant planner.”
Four other managers were also nominated. They were Darla Hardy, director of Level 2 medical-surgical unit, business office manager Barbara Patterson and Heather Wright, director of cardiopulmonary services, who received an honorable mention for her leadership and vision.
“Tonight’s theme is – Making Miracles Happen – and I can’t think of a more fitting title for a night to celebrate the staff of Calvert Memorial Hospital,” said Tony Bladen, vice president for human resources at CMH and emcee for the 37th Annual Employee Awards Banquet held on April 21.
Star Awards were presented to those departments that provide exceptional customer service. “Over the past year, our entire healthcare team focused their efforts on improving the patient’s experience throughout the organization,” said Kasia Sweeney, associate vice president for corporate communication and client service. “This year’s winners stood out in their respective categories based on patient satisfaction and patient experience scores.”
The family birth center was honored for the best impatient unit. Diagnostic imaging was recognized as best clinical support service. Kudos went to the breastfeeding class for best community service and woman’s wellness took top honors with best overall department rating. Dunkirk Urgent Care and the wound center received honorable mentions. Sweeney also praised the Solomons Urgent Care whose scores were in the top 10 percent of hospitals in the Healthstream Research database last quarter.
In all, the program honored 150 employees who have contributed 2,022 years of service, including six retirees and two women who together gave 95 years of service to Calvert Memorial. The top service award went to Vera Gray for 50 years with CMH. Teresa Gross, who retired in October, was recognized for 45 years of service. Both women received a standing ovation from those in attendance.
Retirees Sharon Arnstrom, case management, 23 years; Cathy Cox, surgical services, 37 years; Marsha Gmeiner, infusion therapy, 23 years; Anita Hooper, pharmacy, 28 years and Phoenix Ray, social work, 16 years, were also honored for their years of service.