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Hospital Receives 2011 Delmarva Excellence Award for Quality Care

CMH scores over 97 percent on key indicators

(May 13, 2011) Calvert Memorial Hospital has received the 2011 Excellence Award for Quality Improvement from the Delmarva Foundation for Medical Care. CMH was one of six hospitals statewide to receive the prestigious award. It was presented Thursday at a special ceremony during National Hospital Week.

Specifically, Calvert achieved high marks for preventing surgical infections and treating heart attack, heart failure and pneumonia patients – based on established measures for best practice.

The Delmarva Foundation, created in 1973, is a nationally recognized leader in healthcare quality improvement. The non-profit organization works to improve care for Maryland’s 730,000 plus Medicare beneficiaries and to provide consumers with quality information to help them make informed choices.

“We are pleased to be selected by the Delmarva Foundation to receive this high honor,” said CMH President and CEO Jim Xinis. “This award is especially meaningful because it compares our performance to national benchmarks for quality care.”

“Of particular note is Calvert’s average score of 97.3 percent across all measures and quarters,” said Sharon Stewart of the Delmarva Foundation. “It’s truly the results behind those numbers that count. It’s important for the people who come here to know that they will receive the best of care.”

To qualify for the award, CMH achieved over 90 percent for three consecutive quarters (or nine months) in 2010 on 17 key clinical indicators – such as how many heart attack patients receive aspirin upon admission and at discharge. Those who receive aspirin experience fewer complications including another heart attack.

Other measures include the use of beta-blocker medications for the treatment of a heart attack and the use of antibiotics prior to surgery. The performance measures are selected based on “best practice” or what has proven effective over time according to the latest clinical research. “Doing these things result in better outcomes for our patients,” said Helen Burroughs, core measures coordinator.

“It was definitely a demonstration of teamwork,” she said. “There was a widespread educational campaign … we posted flyers with our results in every department and made presentations at medical staff meetings.”

“Dr. (John) Schnabel and Dr. (William) White were instrumental in leading the effort in the emergency department,” said Burroughs. “Dr. (Chang) Choi and the adult hospitalists were also very engaged.”

“Providing the highest quality care in a safe environment is what we strive to achieve every day,” said Xinis. “This recognition is really a tribute to our entire team. Quality care begins with quality people. And that is certainly true here.”

Pictured below: On hand for the award presentation were (l-r) Angela Clubb, performance improvement coordinator; Helen Burroughs, core measures coordinator; Sharon Stewart from Delmarva, Laurie Uherek, CMH board vice chairman; CMH President and CEO Jim Xinis, Carol Shumaker from Delmarva, Susan Dohony, vice president for quality and risk management; CMH Chief of Staff Dr. Barbara Estes and Nichole Pieters, director of performance improvement.

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