Pieters receives "Beacon Award" as top manager
Registered nurse Karen Miller was named by Calvert Memorial Hospital as Employee of the Year for 2009. Miller, who joined CMH in 1978, is noted for her positive attitude and dedication to providing exceptional patient care.
"Karen always has a smile," said co-worker Mary Williams, "regardless of the day she's having." Supervisor Ann Tennison said, "She cares for her patients with an eagle eye and a large knowledge base." Gastroenterologist Dr. Faisal Bhinder describes her as "truly an indispensable gem."
In addition to Miller, the other employees of the quarter in 2009 were Andy Cooksey, a licensed maintenance mechanic in plant operations; Virginia Magruder, distribution tech with materials management; ultrasound tech Shawn Schaefer and lead desktop systems engineer Archie Johnson.
Nichole Pieters, director of performance improvement, won the hospital's Beacon Award, presented to the manager who exemplifies outstanding leadership skills. Pieters, who joined CMH in 2006, was recognized for her team spirit and her ability to motivate others.
"Nichole leads by example and always gives credit to others," said Susan Dohony, vice president for quality assurance. "She is not afraid of change and is always willing to have an open mind to better ideas and ways of doing things."
Four other managers were also nominated. They were Franklin Daley, director of plant operations; Margaret Fowler, director of community wellness; Darla Hardy, director of Level 2 medical-surgical unit and Bobbie Vess, director of radiology.
The 35th Annual Employee Awards ceremony celebrated many accomplishments during the past year. CMH employees were recognized for their years of service, for their focus on quality and their commitment to improving service.
"In 1975, we celebrated our first employee awards banquet," said CMH President and CEO Jim Xinis. "That year, we cared for 4,000 patients. Since then, our CMH family has grown, faced challenges, overcome obstacles and saved countless lives. Last year, we took care of 140,000 patients."
Star Awards were presented to those departments that provide exceptional customer service. "Over the past year, our entire healthcare team focused their efforts on improving the patient's experience throughout the organization," said Dohony. "This year's winners stood out in their respective categories based on patient satisfaction and patient experience scores."
The transitional care unit was honored for the best inpatient unit. Pain management was recognized as best outpatient service and imaging services took top honors with best overall department rating.
In all, the program honored 127 employees who have contributed 1,440 years of service. The top service award went to Cathy Cox for 35 years with CMH. Four employees were recognized for 30 years of service. They were Barbara Gross, Tony Gross, Sherry Lancaster and Janice McBain.
Retirees Joan Adams, psychiatry, 29 years; Margaret Howard, cardiopulmonary, 29 years; John Katz, security, nine years; Cynthia Martin, business office, 17 years; Allen "Sonny" Johnson, 20 years, environmental services; Eileen Moore, plant operations, 11 years and Frances Norton, business office, 21 years were honored for their years of service.