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Patient-Centered System of Care

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Patient-Centered
System of Care

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Strengthening
Strategic Alliances

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Workforce
and Culture

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Foundations

for Success

Deliver a high quality continuum of care resulting in high patient
satisfaction and a healthy community.

  • Achieve top quartile in targeted HCAHPS: communication & pain management
  • Re-engineer patient experience across the health system focused on personalized/coordinated care; responsiveness, easy/timely access
  • Deploy consumer oriented technology like mobile apps, etc. to improve patient experience and engagement
  • Improve patient flow
  • Sustain top decile scores for quality and safety
  • Expand access to primary care and underserved individuals
  • Establish behavioral health services including substance abuse
  • Invest in community wellness, chronic disease management and prevention

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