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Frequently Asked Questions

Frequently Asked Questions about MyCMHCare Patient Portal

Some of my information is wrong. How do I correct this?
If you notice an error in your personal information, such as address and phone number, please send us a change request through the portal. The change request can be found by clicking Profile, and then Update Profile.

If you see information in your medical history that is incorrect, please notify the Health Information Management department at 410.535.8275

What if I need help?
Please notify the Patient Portal Liaison 410.535.8396.

How do I communicate my medical concerns?

How do I see my test results?
Your test results and reports are both available by clicking on the Health Record button on the portal home page. Once you click on the Health Record button you will be taken to the Health Record page where you will see buttons on the right labeled Results and Reports where you will have access to your Laboratory Results and Other Reports.

How can I request my medical records through the Patient Portal?
In a browser window type the following URL in the address field.  Hover over the tab For Patients & Visitors; from the drop down, select For Patients; on the left hand side click on Medical Records.  This will launch a new window titled Medical Records – How to Obtain Your Medical Record.

At the bottom of the page click on the Download Medical Release Form (70k) link.  Print out this form, fill it out, attach a photocopy of your photo ID (Driver’s License,  State ID, Military ID; or CMH employee badge) and mail/submit the form as per the instructions on the form. 

I don't have an email address, how do I get one?
There are many free email services available to use. Any email service is compatible with MyCMHCare. If you are looking to create a free email account, some of the more established email providers are:
• Gmail from Google (
• from Microsoft (
• Yahoo! Mail from Yahoo (

How can I update my email address in MyCMHCare?
To change the email address that MyCMH Care uses for sending activity, password reset, or other communications, please click the Profile button, then Update Profile.  Please contact the Patient Portal Liaison at 410.535.8396

What information can I see in MyCMHCare?

You can see information from your medical record such as laboratory and radiology test results, medications, allergies, immunizations, medical history and current health issues. You may also print a Health Summary for your records.

Is there a fee to use MyCMHCare?
No. MyCMHCare is a free service offered to our patients.

How is MyCMHCare secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. MyCMHCare uses the latest encryption technology. All MyCMHCare messaging is done while you are securely logged on to our website.

Can I also see my family members’ health records?
Yes, this is called Proxy Access. For a child under 18, this allows a parent or legal guardian to log into their personal MyCMHCare account, and then view information regarding their child. Per State and Federal guidelines, after the child reaches age 18, parents/guardians will need an additional authorization signed by the child to have access to the child’s medical record information.

Once a child turns 18, a parent can only access to the child’s patient medical record information with the patient’s authorization. It is also possible to request access to another adult’s health record if you help manage that adult’s medical care. For more information please contact the Health Information  Management department at 410.535.8275

What if I need more information than is available through MyCMHCare?
If you need additional information than what is available through MyCMHCare, please contact the Health Information Management department at 410.535.8275.

How can I signup?
If you know your Medical Record Number and you have provided your email address when you last registered, you can go to and click on the Set up an Account button. 

If you do not know your Medical Record Number then you must fill out a Consent for Release of Information Form. Once the form has been received and processed, you should receive an email detailing next steps in order to verify your identity. At that time you will be able to choose your username and password. Processing normally takes 48 business hours after our office receives the completed form.

If you have any questions regarding this process, please call the Patient Portal Liaison at 410.535.8396 or send an email to

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