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Compliments and Concerns

Should you wish to make a formal statement about your treatment or care while still a patient, please contact the nurse manager of the patient unit. If concerns are not immediately addressed, you may contact the Quality Management Department at 410-535-8117 or 410-414-4505 Monday through Friday, 8 a.m. to 4 p.m. Evenings and weekends, ask your nurse to contact the clinical coordinator for you. 

You always have the option to pursue your concerns with the Department of Health and Mental Hygiene. To reach DHMH, please call 410-764-4970.  If you are a Medicare beneficiary, you can also contact the Medicare complaint line by calling 1-800-492-5811 (DC residents call 1-800-645-0011). Because this facility is accredited by The Joint Commission, you can also contact The Joint Commission by calling 1-800-994-6610 or emailing complaint@jointcommission.org. Of course, we hope that you would discuss your issues with us first so we have an opportunity to address them.

 

 

 

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