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Assistance with Hospital Bills

A special financial counselor is available to provide information and resources to patients and families. The counselor can explain the hospital’s billing and collection procedures, deposit requirements and payment plans; help patients apply for medical assistance; explain the hospital’s financial assistance programs and advise patients of other programs available through local agencies.

We know there is sometimes confusion regarding whether a patient is in the hospital for "outpatient observation" or admitted for an inpatient stay. In some cases, it may not be immediately clear whether you are well enough to go home or if hospitalization is needed.  In such an instance, you may be placed in "outpatient observation" for short- term diagnostic testing and monitoring to further evaluate your condition before the physician is able to make a decision on whether or not you require admission or are able to go home with follow-up care. "Outpatient observation" is different from being admitted and is not billed the same as an inpatient stay. This means that your financial responsibility may be much different than your inpatient hospital benefit depending on your insurance plan. 

If you have questions about this or any other billing concerns, call the financial counselor during regular business hours at 410-535-8268 or 301-855-1012, ext. 8268 from outside the hospital or dial ext. 8268 from within the hospital.

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